How can we help?
Guides and answers for organisers — from setting up your workspace to running the event and reading the report.
New to Eventira? Set up your workspace and ship your first event.
- Platform overview
- Setting up your workspace
- Creating your first event
- Your 2-week launch checklist
Everything above a single event — your team, templates, reports, and billing.
- Managing multiple events
- Team roles & permissions
- Templates, Reports & Settings
- Billing, plans & add-ons
Build and publish your event's pages, menus, branding, and access.
- Adding & editing pages (About, Venue, Sponsors)
- Using the page builder & components
- Navigation & page visibility
- Privacy modes, domain & publishing
Run the event — schedule, attendees, registration, comms, and analytics.
- Schedule & sessions
- Attendees & registration
- Communications (email, push, in-app)
- Analytics, ROI reports & exports
Help your attendees join, navigate, and engage with your event.
- Joining via browser (PWA) vs the app
- Personalised agenda & networking
- QR check-in (add-on) & offline access
Connect ticketing, CRM, streaming, and your own tools.
- Ticketing — Ticket Tailor, Cvent
- CRM — Salesforce, HubSpot
- Streaming — Webex, YouTube, Vimeo
- API & webhooks
Data protection, privacy modes, and access controls.
- GDPR & EU hosting
- Privacy modes explained
- Two-factor authentication
- Data export & account deletion
Fixes for common issues and quick answers.
- Login & access issues
- Publishing problems
- Notification delivery
- Billing FAQ
Can't find what you need?
Pro and Premium customers have a named contact. We're happy to help any time.
Legal, privacy & abuse reports
For anything beyond product how-to's — GDPR/DPDPA data requests, legal inquiries, or reporting harmful content.
General Support
Account issues, feature questions, bug reports, general assistance.
Response time: 24–48 hours
Privacy & Data Requests
GDPR/DPDPA data subject requests, privacy concerns, data deletion or export.
Response time: within 30 days (legal requirement)
Legal Inquiries
Legal questions, contracts, formal requests, compliance matters.
Response time: 2–3 business days
Report Harmful Content
Harassment, abuse, inappropriate content, safety concerns, violations.
Response time: within 24 hours
In the app
- Open the app and go to Settings
- Scroll down to Support & Legal
- Select the appropriate contact option
- Choose your inquiry type (Support, Privacy, Legal, Report)
Eventira Software Pvt. Ltd. · Thane, Maharashtra, India · CIN: U62090MH2025PTC461233 · Hosted in Amsterdam (EEA) via DigitalOcean · GDPR & DPDPA 2023 compliant. See our Privacy Policy, Terms of Service, and GDPR & DPA page for full details.