Support Center

How can we help?

Guides and answers for organisers — from setting up your workspace to running the event and reading the report.

New to Eventira? Set up your workspace and ship your first event.

  • Platform overview
  • Setting up your workspace
  • Creating your first event
  • Your 2-week launch checklist
Browse Getting Started →
Sidebar · Events, Team, Billing

Everything above a single event — your team, templates, reports, and billing.

  • Managing multiple events
  • Team roles & permissions
  • Templates, Reports & Settings
  • Billing, plans & add-ons
Browse Account & Organisation →
Event website · Pages, Navigation, Config

Build and publish your event's pages, menus, branding, and access.

Browse Event Website →
Event Hub

Run the event — schedule, attendees, registration, comms, and analytics.

  • Schedule & sessions
  • Attendees & registration
  • Communications (email, push, in-app)
  • Analytics, ROI reports & exports
Browse Event Hub →

Help your attendees join, navigate, and engage with your event.

  • Joining via browser (PWA) vs the app
  • Personalised agenda & networking
  • QR check-in (add-on) & offline access
Browse Attendee Experience →

Connect ticketing, CRM, streaming, and your own tools.

  • Ticketing — Ticket Tailor, Cvent
  • CRM — Salesforce, HubSpot
  • Streaming — Webex, YouTube, Vimeo
  • API & webhooks
Browse Integrations →

Data protection, privacy modes, and access controls.

  • GDPR & EU hosting
  • Privacy modes explained
  • Two-factor authentication
  • Data export & account deletion
Browse Security & Compliance →

Fixes for common issues and quick answers.

  • Login & access issues
  • Publishing problems
  • Notification delivery
  • Billing FAQ
Browse Troubleshooting →
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Can't find what you need?

Pro and Premium customers have a named contact. We're happy to help any time.

Contact support →
Direct contact

Legal, privacy & abuse reports

For anything beyond product how-to's — GDPR/DPDPA data requests, legal inquiries, or reporting harmful content.

General Support

Account issues, feature questions, bug reports, general assistance.

support@eventira.com

Response time: 24–48 hours

Privacy & Data Requests

GDPR/DPDPA data subject requests, privacy concerns, data deletion or export.

privacy@eventira.com

Response time: within 30 days (legal requirement)

Legal Inquiries

Legal questions, contracts, formal requests, compliance matters.

legal@eventira.com

Response time: 2–3 business days

Report Harmful Content

Harassment, abuse, inappropriate content, safety concerns, violations.

report@eventira.com

Response time: within 24 hours

In the app

  1. Open the app and go to Settings
  2. Scroll down to Support & Legal
  3. Select the appropriate contact option
  4. Choose your inquiry type (Support, Privacy, Legal, Report)

Eventira Software Pvt. Ltd. · Thane, Maharashtra, India · CIN: U62090MH2025PTC461233 · Hosted in Amsterdam (EEA) via DigitalOcean · GDPR & DPDPA 2023 compliant. See our Privacy Policy, Terms of Service, and GDPR & DPA page for full details.