Troubleshooting & FAQ

Fix: my event website won't publish

Last updated: July 2026 · ~4 min read
In short: Publishing almost always fails for one of four reasons — a missing required field, a plan limit, an unverified custom domain, or a temporary glitch. Work through the checklist below in order.

Before you start

Have the event open in Event website and try clicking Publish once so you can see the exact error Eventira shows — it usually points straight at the cause.

Steps

  1. Check the validation banner

    If publish fails immediately, look for a red banner at the top of the page builder. It lists specific problems — commonly a required page (like a Welcome or Registration page) that's missing, or a component left incomplete (e.g. a Button block with no link set).

    Red validation banner listing a missing required page and an incomplete button component.
  2. Confirm your plan's event limit

    Go to Organisation settings → Billing and check how many events your plan allows you to have published at once. If you're at the limit, either unpublish an older event or upgrade your plan.

  3. Verify your custom domain

    If you've connected a custom domain, go to Event website → Configuration → Domain. Both DNS and SSL need to show as verified before publish will succeed on that domain. DNS changes can take up to 24–48 hours to propagate.

    Domain settings showing DNS and SSL verification status indicators.
  4. Retry publish

    Once the flagged issue is fixed, click Publish again. If it still fails with no clear error, try refreshing the page or logging out and back in — occasionally a stale session causes a one-off failure.

Note: Saving your work is separate from publishing — edits are never lost while you troubleshoot a publish error.
Heads up: If none of the above resolves it, contact support with a screenshot of the exact error — it helps us diagnose account- or domain-specific issues quickly.
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