How can we help?
Guides and answers for organisers, from setting up your workspace to running the event and reading the report.
New to Eventira? Set up your workspace and ship your first event.
- Platform overview
- Setting up your workspace
- Creating your first event
- Your 2-week launch checklist
Everything above a single event: your team, templates, reports, and billing.
- Managing multiple events
- Team roles & permissions
- Templates, Reports & Settings
- Billing, plans & add-ons
Build and publish your event's pages, menus, branding, and access.
- Adding & editing pages (About, Venue, Sponsors)
- Using the page builder & components
- Navigation & page visibility
- Privacy modes, domain & publishing
Run the event: schedule, attendees, registration, comms, and analytics.
- Schedule & sessions
- Attendees & registration
- Communications (email, push, in-app)
- Analytics, ROI reports & exports
Help your attendees join, navigate, and engage with your event.
- Joining via browser (PWA) vs the app
- Personalised agenda & networking
- QR check-in (add-on) & offline access
Connect ticketing, CRM, streaming, and your own tools.
- Ticketing: Ticket Tailor, Cvent
- CRM: Salesforce, HubSpot
- Streaming: Webex, YouTube, Vimeo
- API & webhooks
Data protection, privacy modes, and access controls.
- GDPR & EU hosting
- Privacy modes explained
- Two-factor authentication
- Data export & account deletion
Fixes for common issues and quick answers.
- Login & access issues
- Publishing problems
- Notification delivery
- Billing FAQ
Can't find what you need?
Pro and Premium customers have a named contact. We're happy to help any time.
Legal, privacy & abuse reports
For anything beyond product how-to's: GDPR/DPDPA data requests, legal inquiries, or reporting harmful content.
General Support
Account issues, feature questions, bug reports, general assistance.
Response time: 24–48 hours
Privacy & Data Requests
GDPR/DPDPA data subject requests, privacy concerns, data deletion or export.
Response time: within 30 days (legal requirement)
Legal Inquiries
Legal questions, contracts, formal requests, compliance matters.
Response time: 2–3 business days
Report Harmful Content
Harassment, abuse, inappropriate content, safety concerns, violations.
Response time: within 24 hours
In the app
- Open the app and go to Settings
- Scroll down to Support & Legal
- Select the appropriate contact option
- Choose your inquiry type (Support, Privacy, Legal, Report)
Eventira Software Pvt. Ltd. · Thane, Maharashtra, India · CIN: U62090MH2025PTC461233 · Hosted in Amsterdam (EEA) via DigitalOcean · GDPR & DPDPA 2023 compliant. See our Privacy Policy, Terms of Service, and GDPR & DPA page for full details.